Shipping & returns

Shipping and Returns

Last updated: 11/08/2023

Thank you for shopping with Transfinch! We want to ensure that your experience is smooth and satisfying. Below you'll find our shipping and returns policies. If you have any questions, please don't hesitate to contact our customer support team at support@transfinch.com.

Shipping Policy:

Processing Time: Orders are typically processed within 2 business days (excluding weekends and holidays) from the date of order placement. During peak seasons or promotions, processing times may be extended.
Shipping Methods: We offer standard shipping services. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and actual delivery times may vary.
Shipping Fees: Shipping fees are calculated based on the destination, weight, and dimensions of the package. You can view the shipping cost during the checkout process before finalizing your order.
Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Return Policy:

Returns and Exchanges: We accept returns and exchanges within 7 days of receiving your order. To initiate a return or exchange, please contact our customer support team. Items must be unused, in their original packaging, and accompanied by the original purchase receipt.
Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the return is received.
Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7 business days.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns about our shipping and returns policies, please contact our customer support team at support@transfinch.com. We're here to assist you and ensure that you have a positive shopping experience with Transfinch.